• FAQ

    Photo: Lufthansa Cargo

  • FAQ

    Photo: Lufthansa Cargo

  • FAQ

    Photo: Lufthansa Cargo

  • FAQ

  • FAQ

    Photo: Lufthansa Cargo

Q: PRICES OF AIR TRANSPORT?

 

A: Prices depend on the final destination, weight, volume, type of goods, urgency and many other factors. There are many types of air cargo services. It is up to you to select, depending on your needs and possibilities. Prices are made according to the Kg of chargeable weight. For any information please call 011 2286 288 or call or send fax on 011 2286 130 or send e-mail.

 

Q: WHAT IS CHARGEABLE WEIGHT OF SHIPMENT

 

A: It is a measurement unit expressed in Kg, used for collection of air freight rate. The volume of shipment is always taken in 1:6 ratio (1 lit.=6dm3), and/or total volume of goods in cm3 is divided by 6000. If the result is higher than the real weight, then the result, not the real weight will be taken as the chargeable weight for payment. If the result is below the real weight, then the real weight will be taken.

 

Example:
5 packages of total weight 100 Kg, of which each has dimensions 60x50x50cm

 

Calculation:
5*60*50*50 = 750000cm3 ( 0,75 m3)
750000/6000=125 Kg – transport for 125 Kg is paid.

 

If packages have smaller dimensions, or if we take an example: 5/40x30x30 the calculation would be as follows:

 

5*40*30*30 =180000cm3/6000=30/Kg.

 

In this case the real weight is taken for calculation – 100 Kg. Our recommendation would be that you always take care that the package is optimal, which will significantly reduce air transport costs and make the price of your goods more competitive.

 

Q: HOW TO TRANSPORT PETS BY AIRPLANE?

 

A: Primarily it is necessary to obtain the documents required for export and import procedure. Veterinary certificate issued by relevant vet inspection. Vaccination certificate not older than 7 days. Import license for countries that request import license (you can provide that information from the receiver at the final destination).

 

It is also necessary to obtain an appropriate transport cage (pet box). Transport costs are calculated on the basis of weight or volume of the cage (please see the question about chargeable weight).

 

The price also depends on the final destination.

 

For information, please call +381 11 2286 288

 

There are some breeds of dogs that are prohibited for air transport.

 

Q: PERISHABLE AND TEMPERATURE SENSITIVE GOODS

 

A: You can find all necessary information on http://www.lufthansa-cargo.com fresh and cool.td or through e-mail enquiry.

 

Q: ORGANISATION OF AIR TRANSPORT FOR IMPORT GOODS?

 

A:Air cargo agents are engaged in this activity. We have very good forwarding connections all around the world. Enquiry

 

Q: HOW TO TRACK THE AIR SHIPMENT?

 

A: It is necessary to enter the number of shipment i.e. AWB number on the website of the air carrier. For Lufthansa Cargo www.lufthansa-cargo.com

 

Q: WHAT KIND OF PACKAGE IS OBLIGATORY FOR AIR TRANSPORT

 

A: Generally, there is no specific type of package that must be used. You need to pack your parcel in such a way so that it is primarily safe for air transport. Packaging must be sufficiently hard and of good quality to stand manipulation at the departure, transit and arrival airports. It is in your interest that the package is of high quality.
For special types of goods, it is necessary to obtain special packaging. The materials included in the category of dangerous materials (DGR) must be packed in a certified packaging with UN ICAO mark in accordance with rules published in the IATA publication „Dangerous Goods Regulation“.

 

GOODS CUSTOMS CLEARANCE

 

Q: „INCOTERMS“ FOR DELIVERY?

 

A: Please see a simple table with explanations of Incoterms – Incoterms

 

Q: VARIOUS INFORMATION FOR IMPORT AND EXPORT CUSTOMS CLEARANCE, REQUIRED DOCUMENTATION?

 

A: Customs Administration: www.upravacarina.rs

 

Q: TRUCK TRANSPORT?

 

Enquiry

 

Q: CONSOLIDATED TRANSPORT?

 

A: Information through e-mail enquiry